[rt-users] Tool for canned responses (v0.2)

[Wozz]

On Sat, Aug 05, 2000 at 10:45:53PM -0700, Marc Hedlund wrote:
> 
> Okay, I'm attaching a 'version 0.2' of cannery (see below).  This version
> corrects the installation instructions and removes that 'reply' bug, and
> it sorts the list of canned responses alphabetically by title.  I also
> added an informational message if the script cannot find any form letters
> to pull in, and more comments to the perl section.  Again, let me know if
> you have trouble.
> 

I think I may have found another problem...


for whatever reason, replies are no longer sent out.  I assume this has something
to do with changing the form 'name' to "reply".  Something further down the line
is confused.  This is a stock rt 1.0.2 install (plus your v0.1 script with the
reply modification.)  I cc'd one of the replies, and this is what the headers look
like

From: Matt Cable via RT <abuse at isg.x.x>
To:
Cc: wozz at wookie.net
Date: 6 Aug 2000 22:28:39 -0000
Subject: [HSA-ISG #3117] (incoming-abuse) This is a test

So, the To: is not being extracted correctly, but the CC: is.


Any thoughts?