[rt-users] Tool for canned responses (v0.2)

[Marc Hedlund]

Hm, that's really weird.  I made the 'reply' change when I installed 0.1
of cannery, but I didn't see this problem.  I am using RT 1.0.3, though.  
Anyone else?

The 0.2 script no longer requires the 'reply' change, so maybe upgrading
would take care of things for you.

Apologies if this is the cause....

-Marc <marc at popularpower.com>

	     Give your computer something to dream about.    (tm)
		 Popular Power - www.popularpower.com


On Sun, 6 Aug 2000, Wozz wrote:

> On Sat, Aug 05, 2000 at 10:45:53PM -0700, Marc Hedlund wrote:
> > 
> > Okay, I'm attaching a 'version 0.2' of cannery (see below).  This version
> > corrects the installation instructions and removes that 'reply' bug, and
> > it sorts the list of canned responses alphabetically by title.  I also
> > added an informational message if the script cannot find any form letters
> > to pull in, and more comments to the perl section.  Again, let me know if
> > you have trouble.
> > 
> 
> I think I may have found another problem...
> 
> 
> for whatever reason, replies are no longer sent out.  I assume this has something
> to do with changing the form 'name' to "reply".  Something further down the line
> is confused.  This is a stock rt 1.0.2 install (plus your v0.1 script with the
> reply modification.)  I cc'd one of the replies, and this is what the headers look
> like
> 
> From: Matt Cable via RT <abuse at isg.x.x>
> To:
> Cc: wozz at wookie.net
> Date: 6 Aug 2000 22:28:39 -0000
> Subject: [HSA-ISG #3117] (incoming-abuse) This is a test
> 
> So, the To: is not being extracted correctly, but the CC: is.
> 
> 
> Any thoughts?
>