[rt-users] /opt/rt/bin/rt-mailgate wonky

[Jonathan Detert]

what about the dir where the transactions are stored?  maybe its perms
are too restrictive.  I believe they should be 750 and uid/gid should be
rt/rt.

* Sheeri <awfief at phoenix.cs.brandeis.edu> [000809 12:55]:
> So, I'm having a spot of trouble trying to make a request via the
> mail.  The web gateway works fine, and even mails to the correct people
> the correct stuff.
> 
> My problem is when I try to create a request or try to respond to a
> request.  I keep getting "Returned mail: Can't create output: Permission
> denied" errors.
> 
>    ----- The following addresses had permanent fatal errors -----
> "/opt/rt/bin/rt-mailgate neu correspond"
>   (expanded from: <rt at dsl254-086-228-nyc1.dsl-isp.net>)
> 
>    ----- Transcript of session follows -----
> 550 "/opt/rt/bin/rt-mailgate neu correspond"... Can't create
> output: Permission
> denied
> 
> now, rt-mailgate is chmod 777, and it points to suid_wrapper, which is
> chmod 4111 as shown below.
> 
> ---s--x--x    3 rt       root        12800 Jul 26 16:06 suid_wrapper*
> 
> Do I need to change the permissions on suid_wrapper?  Or is it something
> else?
> 
> -Sheeri
> 
> By the way, I really like RT.  thanx Jesse!  It's made organizing my life
> as well as my freelance work a whole lot easier (I can just put in my
> queue called "life" things like, "pay phone bill" and stuff....very
> useful).
> 
> 
> 
> 
> 
> 
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-- 
Happy Landings,

Jon Detert
Unix System Administrator, Milwaukee School of Engineering
1025 N. Broadway, Milwaukee, Wisconsin 53202