[rt-users] /opt/rt/bin/rt-mailgate wonky

[Sheeri]

On Thu, 10 Aug 2000, Jan Okrouhly wrote:

> >    ----- The following addresses had permanent fatal errors -----
> > "/opt/rt/bin/rt-mailgate neu correspond"
>    ^--- It seems to me that there is missing a pipe character
> so your local mailer tries to write info file /opt/rt/bin/rt-mailgate
> (instead its invocation). I suggest to look at correctness of your mail
> aliases.
> 

That makes sense.  I was having problems before, with the pipe in place,
and so I had taken it out.  However, I have now placed the pipe back in so
the lines in my /etc/aliases look like this:

rt:     |"/opt/rt/bin/rt-mailgate neu correspond"

rt-action:      |"opt/rt/bin/rt-mailgate neu action"

and when I send a message to rt, with a line in the body %RT HELP I get
the error attached at the bottom.

I'm a bit bothered by the "sh: rt-mailgate not available for sendmail
programs" message in the error message....

thanx for any suggestions....

-Sheeri

------------------------------------------------------------------------
error message:
-------------------------------------------------------------------------

The original message was received at Thu, 10 Aug 2000 09:24:27 -0500
from sheeri at localhost

   ----- The following addresses had permanent fatal errors -----
|"/opt/rt/bin/rt-mailgate neu correspond"
    (expanded from: <rt at dsl254-086-228-nyc1.dsl-isp.net>)

   ----- Transcript of session follows -----
sh: rt-mailgate not available for sendmail programs
554 |"/opt/rt/bin/rt-mailgate neu correspond"... Service unavailable

    [ Part 2: "Delivery Status" ]

Reporting-MTA: dns; dsl254-086-228-nyc1.dsl-isp.net
Arrival-Date: Thu, 10 Aug 2000 09:24:27 -0500

Final-Recipient: RFC822; <rt at dsl254-086-228-nyc1.dsl-isp.net>
X-Actual-Recipient: RFC822; |/opt/rt/bin/rt-mailgate neu
correspond at dsl254-086-228-nyc1.dsl-isp.net
Action: failed
Status: 5.5.0
Last-Attempt-Date: Thu, 10 Aug 2000 09:24:28 -0500

    [ Part 3: "Included Message" ]

Date: Thu, 10 Aug 2000 09:24:27 -0500 (CDT)
From: Sheeri Kritzer <sheeri at dsl254-086-228-nyc1.dsl-isp.net>
To: Request Tracker <rt at dsl254-086-228-nyc1.dsl-isp.net>
Subject: help

%RT HELP