[rt-users] Change of address

[Jesse]

It does in fact work that way in RT2 right now. In RT1, there isn't
really an easy way to make that happen, short of manually hacking the sql database
or writing wrappers around the cli tools.

j


On Fri, Aug 25, 2000 at 11:48:25AM +0100, Simon Griffiths wrote:
> Hi guys, Jesse
> 
> We've been using RT here for about two months, mainly for me as I'm the only
> guy in support I kept forgetting things.  On the whole its been working
> great although I did have some trouble installing on FreeBSD last month when
> we made the change from linux.
> 
> My question is this, when a user changes his/her Email address in
> admin-webrt.cgi is there anyway to change all of the requests this user has
> made in the past to reflect their new email address.  Maybe this could be an
> option in RT2 ?!?
> 
> I guess I could use sql to this but would this be recommended or could/would
> this damage anything?
> 
> Many Thanks
> 
> 
> Simon Griffiths
> Clay Cross Building Society, UK.
> 
> PS. RT is by far the most impressive tracking system I've seen, it beats
> hands down some of the commercial one's i've used at varying companies, keep
> up the good work Jesse (I'm hoping to get my hands on the company card soon
> to show our appreciation).
> 
> 
> 
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> 

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