[rt-users] Send Reply?

Jesse jesse at fsck.com
Mon Dec 11 16:52:36 EST 2000

RT will not send to the requestor by default if the requestor is also a ticket admin.
This may be what you're running into.


On Mon, Dec 11, 2000 at 04:42:15PM -0500, Mike Dugas wrote:
> Hi all,
> I'm clicking "Send Reply" on a ticket ... now I would presume that'd send
> a reply to the originator of the ticket (my user in need of support, in
> this case), correct?
> It doesn't work unless I put To: in front of their e-mail address in the
> ticket information, and thats kind of a pain.
> Am I doing something wrong, or is something broken?
> Thanks!
> --
> Mike Dugas     					  	 mad at phobia.net
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

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