[rt-users] Notification of new ticket

[Mike Dugas]

On Tue, 19 Dec 2000, Brandon S. Allbery KF8NH wrote:

> +-----
> | While we're talking about this - has anyone created something that will
> | e-mail a queue owner, or queue group, that a new ticket has arrived in the
> | queue?  Including the ticket info would be super, but just a "Hey, theres
> | a new ticket in the 'general' queue" would be what I'm after ...
> +--->8
> 
> I patched ours to send zephyrgrams.  The hook is in 
> lib/rt/database/manipulate.pm, sub add_new_request, after the call to 
> add_transaction.

Care to share?  I'm far from a perl geek. :)

Thx.

--
Mike Dugas     					  	 mad at phobia.net