[rt-users] Automatic priority changes

[Timothy A. Gregory]

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I've searched the archives about this issue to no (real) benifit.  I'm
about to start writing something that will run from cron to escalate the
priority level of RT tickets in certain queues, but as I've seen others
ask about this functionality (and, yes, I've seen that it's part of 2.0),
I figured I'd drop a line into the list and find out if anyone has already
written something along these lines and is willing to share.  If no, then
I'll get at it (my Perl is pretty ugly) and let you guys(and gals) have a
look at it when I'm finished.

Thanks,

- --tag

+--------------------------------------------------+
| Timothy A. Gregory        http://www.tarjema.com |
| *NIX SysAdmin               tgregory at tarjema.com |
| Arabic > English Translator         IBM AIX CATE |
+--------------------------------------------------+
All of the important files that make Linux systems work are right out
in the open. They are always ASCII text files, so you don't need
special tools to read them. You can look at them any time you want,
which is good, and you can mess them up and render your system totally
dysfunctional, which is not so good.   -- Neal Stephenson
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