[rt-users] Autoresponder control
jdfalk at mail-abuse.org
Thu Jul 13 16:26:05 EDT 2000
So, we ran into an autoresponder loop recently, and had to turn
it off. Then I started digging into the 1.0.3 code, and could
not find a way to add more safety features to /just/ the auto-
responder -- am I missing something?
I could easily write up some safety stuff in procmail (which is
called before stripmime and rt anyway, in our configuration),
but there doesn't seem to be a way to have RT spit the ticket
number back out to procmail. Is it possible to create a ticket
submission address that doesn't respond, and still have one
that does, in case of suspected loops?
Also -- Jesse, Tobias, you guys need some good logic for the
RT2 autoresponder code?
J.D. Falk "Laughter is the sound
Product Manager that knowledge makes when it's born."
Mail Abuse Prevention System LLC -- The Cluetrain Manifesto
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