[rt-users] Disappearing messages?

[Jesse]

[followups to rt-devel, please]

On Sun, Jul 23, 2000 at 12:30:37AM +0200, Tobias Brox wrote:
> > I think the "right" thing for RT2 to do long term is that if there's
> > mail that it's 'afraid' to handle, it should send it to rt-owner at site
> > (configurable, of course) which should be explicitly set to a human.... 
> 
> The right thing is to log it as an alarm message, and the right
> thing of the local RT administrator is to configure RT to log such errors
> to mail (or eventually even a beeper).  The right thing is also to record
> the transaction, but avoid sending mail about it.  That's how RT2 works
> today, and I think it's good enough.  
>

It is not always right to log the transaction. In _most_ cases I've dealt with, that would be the wrong thing to do. Which means that it should be configurable
if it exists at all. 
 

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