[rt-users] Resolve requests via e-mail

[Barnett Hsu]

At 10:45 AM 5/26/2000 -0700, Stephen Hauskins wrote:
>You place these commands in the message body and mail to rt-action
>RT will process them in the order of the list.

I just tried sending a take command to our queue's action
action e-mail address and got back *two* e-mails.  The first
says there was an error, but doesn't say what the error was,
while the second seems to indicate that the take succeeded.
When I check the queue with the web interface, it does show
the take succeeded.  So why did I get an e-mail saying there
was an error?  Any ideas what the problem might be?  Copies
of the two e-mails follow.

Thanks.

--- Begin E-mail #1 ---
Date: Sun, 4 Jun 2000 11:50:05 -0700 (PDT)
From: Barnett Hsu via RT <systems at engr.ucr.edu>
To: barnett at engr.ucr.edu
Subject: [Engr Request #] (_rt_system) RT Error: [No Subject Given]
There has been an error:
There has been an error with your request:

Your message is reproduced below:



--- Headers Follow ---
 >From barnett at engr.ucr.edu Sun Jun 4 11:50:05 2000
Received: from engr.ucr.edu (engr.ucr.edu [138.23.168.24])
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for <systems-action at engr.ucr.edu>; Sun, 4 Jun 2000 11:50:03 -0700 (PDT)
Date: Sun, 4 Jun 2000 11:50:03 -0700 (PDT)
From: Barnett Hsu <barnett at engr.ucr.edu>
Message-Id: <200006041850.LAA04425 at engr.ucr.edu>
To: systems-action at engr.ucr.edu
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii


-------------------------------------------- Managed by Request Tracker
--- End E-mail #1 ---

--- Begin E-mail #2 ---
Date: Sun, 4 Jun 2000 11:50:05 -0700 (PDT)
From: Barnett Hsu via RT <systems at engr.ucr.edu>
To: barnett at engr.ucr.edu
Subject: [Engr Request #0] (_rt_system) RT Actions Complete
Thank you for taking some action:
 > %RT USER barnett
RT: Username barnett noticed.
 > PASS ***** RT: You are now authenticated as barnett.
 > %RT TAKE 164
RT: Request #164 taken. (567)


-------------------------------------------- Managed by Request Tracker
--- End E-mail #2 ---
---
Barnett Hsu                Voicemail:  (714) 989-3100 x 1461
E-mail:  hsub at softhome.net       Web:  http://bhworld.cjb.net/
PGP Public Key at http://ucrbhsu.tripod.com/bio/pgp.html