[rt-users] fun with the mail interface

[Dan Debertin]

We have a certain cadre of people here who prefer mail interfaces to web
interfaces. I've been exploring the RT's mail interface recently as an
antidote to their complaints, and it seems to mostly work. The only
problem that I see is that I get an unspecified error message every time
the interface is used -- RT performs the desired action, but also
complains that there has been an error. For example, I send:

%RT RESOLVE 244

And i get a notification that the request has been resolved, and then I
get another email:

Subject: [BSU RequestTracker #] (_rt_system) RT Error: [No Subject Given]

There has been an error:
There has been an error with your request:

Your message is reproduced below:

We are using qmail on our main mail server, which forwards mail for RT to
our staff server, running sendmail, in case that helps. Thanks....


~Dan D.
--
__________________________________________________________________
-- I am just an advertisement                
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++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290