[rt-users] Problem with queue access control

Phil Temples ptemples at deas.harvard.edu
Sat Jun 24 11:06:38 EDT 2000

Hi all,

I created a new queue, and reviewed the permissions of each user
for this new queue.  (I have Admin access control for the queue in

In addition to the existing "help" queue alias, I added a new
alias for the "csgp" queue in /etc/mail/aliases:

    # request ticket aliases
    help:     |"/l/rt/bin/rt-mailgate help correspond"
    csgp:     |"/l/rt/bin/rt-mailgate csgp correspond"

When I send new tickets via the email interface, I get the following
error message:

    Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
    Subject: [csg #0] (_rt_system) RT Error: test csg private queue
    Reply-To: Phil Temples  via RT <rt at wwwpt.das.harvard.edu>
    To: ptemples at deas.harvard.edu
    X-Request-ID: 0
    X-RT-Loop-Prevention: csg
    X-Sender: ptemples at deas.harvard.edu
    X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
    Precedence: bulk 
    There has been an error:
    There has been an error with your request:
    You don't have permission to create requests in this queue
    Your message is reproduced below:
    --- Headers Follow ---

However, I and other RT users can open new tickets in this queue and
move tickets to the new queue from other queues using the web interface 
without any problems.

Any clues?


Phil Temples <ptemples at deas.harvard.edu>

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