[rt-users] Problem with queue access control
jesse at fsck.com
Sat Jun 24 19:28:00 EDT 2000
Have you turned on "allow non-members to create requests"
That's needed to allow email creation.
On Sat, Jun 24, 2000 at 11:06:38AM -0400, Phil Temples wrote:
> Hi all,
> I created a new queue, and reviewed the permissions of each user
> for this new queue. (I have Admin access control for the queue in
> In addition to the existing "help" queue alias, I added a new
> alias for the "csgp" queue in /etc/mail/aliases:
> # request ticket aliases
> help: |"/l/rt/bin/rt-mailgate help correspond"
> csgp: |"/l/rt/bin/rt-mailgate csgp correspond"
> When I send new tickets via the email interface, I get the following
> error message:
> Date: Fri, 23 Jun 2000 11:50:36 -0400 (EDT)
> Subject: [csg #0] (_rt_system) RT Error: test csg private queue
> Reply-To: Phil Temples via RT <rt at wwwpt.das.harvard.edu>
> To: ptemples at deas.harvard.edu
> X-Request-ID: 0
> X-RT-Loop-Prevention: csg
> X-Sender: ptemples at deas.harvard.edu
> X-Managed-By: Request Tracker 1.0.3 (http://www.fsck.com/projects/rt)
> Precedence: bulk
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue
> Your message is reproduced below:
> --- Headers Follow ---
> However, I and other RT users can open new tickets in this queue and
> move tickets to the new queue from other queues using the web interface
> without any problems.
> Any clues?
> Phil Temples <ptemples at deas.harvard.edu>
> rt-users mailing list
> rt-users at lists.fsck.com
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
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