[rt-users] WebRT issues on Macintosh platforms

Jesse jesse at pallas.eruditorum.org
Tue Mar 7 23:16:03 EST 2000

I think it may be that the "is a requestor" algorithm got more agressive.
Can the SAME USER logged into a windows box reply  to the SAME ticket and see it
sent out properly?

j	esse

On Tue, Mar 07, 2000 at 11:13:19PM -0500, Robert Gash wrote:
> We just upgraded from 1.0.1 to 1.0.2 and I have noticed a very odd bug in
> WebRT that just appeared with 1.0.2.  One of our heavy users has a
> Macintosh that he uses RT from, which should pose no problem.  HOWEVER,
> whenever that user replies to a ticket, RT does not send Email for it.  It
> records the correspondance in the database, it even says everything worked
> fine, but no Email is sent.
> If the user puts an Email into the manual CC: and BCC: fields those
> messages go out, but otherwise it just goes into the bitbucket.  The
> weirdest part about it is that I can do the exact same thing from Windows
> and it is sent EVERY time (and from lynx as well).  Are there any changes
> in 1.0.2's webrt that could make this odd problem happen?
> -Robert Gash
> -- 
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> | Senior Systems Administrator       |     Personal - gashalot at gashalot.com |
> | VenerNet Inc -- www.fasturl.net    |              http://www.gashalot.com |
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   

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