[rt-users] WebRT issues on Macintosh platforms

[Jeffrey H. Johnson]

That's really weird.  Is this using IE4.5, 5.0b3x, or Netscape 4.72?  I
haven't really used IE4.5 or Netscape 4.7x on MacOS, but I'm been using a
Mac as my main machine here for quite a few weeks, without incident.

Running OS9.0.4f3, Internet Explorer 5.0b33 (Build 1972.2), on a G4 Sawtooth
machine, and I'm having less problems than I ever had on my BSD machine.
RT large tables seem to render about 5 or 6 times faster as well using the mac.

Let me know if you need any suggestions, I'll give you my settings if you like.

--On Tuesday, March 7, 2000 11:16 PM -0500 Jesse <jesse at pallas.eruditorum.org> 
wrote:

> I think it may be that the "is a requestor" algorithm got more agressive.
> Can the SAME USER logged into a windows box reply  to the SAME ticket and
> see it sent out properly?
>
>
> j	esse
>
> On Tue, Mar 07, 2000 at 11:13:19PM -0500, Robert Gash wrote:
>> We just upgraded from 1.0.1 to 1.0.2 and I have noticed a very odd bug in
>> WebRT that just appeared with 1.0.2.  One of our heavy users has a
>> Macintosh that he uses RT from, which should pose no problem.  HOWEVER,
>> whenever that user replies to a ticket, RT does not send Email for it.  It
>> records the correspondance in the database, it even says everything worked
>> fine, but no Email is sent.
>>
>> If the user puts an Email into the manual CC: and BCC: fields those
>> messages go out, but otherwise it just goes into the bitbucket.  The
>> weirdest part about it is that I can do the exact same thing from Windows
>> and it is sent EVERY time (and from lynx as well).  Are there any changes
>> in 1.0.2's webrt that could make this odd problem happen?
>>
>> -Robert Gash
>>
>> --
>> .----------------- PGP Key: `finger gashalot at gashalot.com`
>> -----------------. | Robert Gash                        |          Work -
>> gashalot at fasturl.net | | Senior Systems Administrator       |     Personal
>> - gashalot at gashalot.com | | VenerNet Inc -- www.fasturl.net    |
>> http://www.gashalot.com | `---- PGP Key Fprint:  78 5D 64 D2 99 F3 D8 A0
>> B2 56 DF EF F2 C6 D3 DF ----'
>>
>>
>>
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>>
>
> --
> jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
> pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> --------------------------------------------------------------
> I admit that X is the second worst windowing system in the world, but all
> the  others I've used are tied for first.
>
>
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Jeffrey H. Johnson - jeff at websitefactory.net - System Administration - TrN
Barnet Worldwide Enterprises - The Website Factory - www.websitefactory.net