[rt-users] Fuzzy Subjects

[Jesse]

The thought for 2.0 was that it would actually honor References: and 
In-Reply-To: lines. It should be possible to add "aliases" for tickets as well.

	jesse

On Thu, Mar 23, 2000 at 05:59:29PM +0000, Feargal Reilly wrote:
> I've been planning to make a number of customizations etc. to RT (v1.0) to
> tailor to our needs. At the moment though I'm too damn busy, but here's one
> priority on my wishlist...
> One problem I've encountered with both req, and RT is that the system starts to
> break down when you encounter another tracking system. Specifically, InterNIC
> assign tracking numbers to everything and autoreplys, ([NIC #123456-7890a]) etc.
> so everytime RT receives autoreplies, it sets up a new ticket. Also, if RT is
> configured to autoreply, it sends an autoreply to the autoreply which then
> sends an autoreply to the autoreply of an autoreply, which then sends... you
> get the picture.
> 
> What I would like is a facility where you can specify additional subject
> headings that apply to the same ticket.
> e.g. if the initial request is, say, 'register rt.com' I would like it to
> recognize variations such as 'NOTIFY register rt.com' or '[NIC #123456-7890b]',
> and include it in the original ticket.
> Has anybody done something similar, or am I going to have to lock myself in a
> room and pretend that I'm sick, so as to find the time..?)
> 
> I know Jesse mentioned it as being part of the eventual developement plan, any
> thoughts on if/how it'll be done. 
> 
> Cheers and Beers,
> 
> -Feargal.
> 
> Feargal Reilly,
> Systems Administrator,
> The Communications Interactive Agency.
> Phone: +353-86-8157621
> 
> 
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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