[rt-users] can't stop creating new tickets!

[Janet Hanseth]

Hey all,

Just got RT working (version 1.0.1, latest version of perl, solaris 2.6),
and every time a user replies to the auto-response (or our response), a
new ticket is created.  This happens even when the subject line remains
the same; it happens when I remove the Re: in front of the subject line,
it happens when the only thing in the subject line is what should go
between the [ ].

The one thing I can think of is that, since we couldn't get mySQL to
compile on the same server as our mail server, we devised an ugly hack to
get the RT mail from the mail server to our mySQL/RT server.

Anyone seen this before?  Might it be a problem with our database setup,
or is there a faster and easier fix?

thanks,
Janet