[rt-users] can't stop creating new tickets!

Jesse jesse at fsck.com
Wed Mar 29 13:43:19 EST 2000

What's the ugly hack? it sounds like something may be messing with the message
headers before rt-mailgate gets to them.
On Wed, Mar 29, 2000 at 01:41:14PM -0500, Janet Hanseth wrote:
> Hey all,
> Just got RT working (version 1.0.1, latest version of perl, solaris 2.6),
> and every time a user replies to the auto-response (or our response), a
> new ticket is created.  This happens even when the subject line remains
> the same; it happens when I remove the Re: in front of the subject line,
> it happens when the only thing in the subject line is what should go
> between the [ ].
> The one thing I can think of is that, since we couldn't get mySQL to
> compile on the same server as our mail server, we devised an ugly hack to
> get the RT mail from the mail server to our mySQL/RT server.
> Anyone seen this before?  Might it be a problem with our database setup,
> or is there a faster and easier fix?
> thanks,
> Janet
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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