[rt-users] Re: can't stop creating new tickets!

Janet Hanseth janet at eecs.harvard.edu
Wed Mar 29 15:44:32 EST 2000

On Wed, 29 Mar 2000, Tobias Brox wrote:

> One "known bug" is that  1.0.x can't handle MIME-encoded headers.  You
> should check if the plain text that is delievered to RT looks nice.
> MIME-encoded headers typically appear when somebody tries using eight bit
> characters in the headers.  According to the RFCs, eight bit
> characters are not allowed in the headers, and there aren't any way to
> tell what charset they should be in anyway.  But I find it very unlikely
> all your subject lines should be garbled ... unless your tag contains
> eight bit characters?

nope, that seems ok.

> It's also a third possibility, if the tag is extremely long, the subject
> line might wrap.  While the latest CVS version supports wrapped header
> lines, I don't think the last release does.
> What is your site tag?  I'd recommend only some few characters (like
> fsck).  We use "FunSupport", and I think it's a bit too long.

Thanks -- changing the tag from eecs.harvard.edu to just eecs seemed to do
the trick!  How wonderful.  We might grab the latest release from the CVS
archive fairly soon, but I'd rather just get it working.  


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