[rt-users] Another feature idea

Jesse jesse at fsck.com
Thu Mar 30 11:15:04 EST 2000

I don't think something like this will be in RT2. I'd be interested to have
someone prototype it after we get 2.0 out, though I'm dubious of it's utility to effort ratio.


On Thu, Mar 30, 2000 at 09:53:40AM -0600, Elaine -HFB- Ashton wrote:
> Well, time doesn't always equal complexity either, e.g. something that
> takes an experienced person 5mins might tax a greenhorn for a couple hours
> or more. 
> Hmm.. what about a user profile that could be customised per experience
> level? This way if you have a jr admin who took on 2 challenging tasks is
> rewarded in the statistics. Just an idea though it's probably more trouble
> than it's worth.
> IIRC Vantive produces statistics but nothing terribly sophisticated, just
> user or group and numbers of tickets over a given time period. 
> e.

jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.

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