[rt-users] Seperate Queues

[Stephen J. Lawrence Jr.]

Hello, I was wanting to make a suggestion, although it appears that v2 is well
under way. Another web based helpdesk package I used allowed you to set up
seperate "Projects". This would allow different departments to have their own
databases and their own queue listings, etc.. It also allowed each user to have
his/her own preferences for viewing the queue. This would be a big help, since
the queue view has certain defaults that many users would like to have
different.

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Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703