[rt-users] Permissions

Jesse jesse at fsck.com
Thu May 11 19:50:32 EDT 2000


If your queue name has a space in it and you didn't properly quote 
the queue name in /etc/aliases, it will manifest like that.

On Thu, May 11, 2000 at 04:32:51PM -0700, Eric Goodman wrote:
> >I'm trying to create a new ticket via email and keep getting this error.  I
> >get the same message on both queues.
> >
> >There has been an error:
> >There has been an error with your request:
> >You don't have permission to create requests in this queue
> 
> 
> You can only create requests via a "correspond" queue. If this is an 
> action queue that is being mailed to, that might be the problem.
> 
> In /etc/aliases:
> 
>    myqueue: "| /usr/local/rt/bin/rt-mailgate myqueue <type>"
> 
> <type> must be "correspond" (not "action" or "comment") for creation 
> to work, even if it's turned on in the queue. At least this is how it 
> appears to me.
> 
> The ticket creation code is in 
> /usr/local/rt/lib/rt/ui/mail/manipulate.pm in the first subroutine in 
> this block:
> 
>    elsif ($in_action eq 'correspond') {
>      if (!$serial_num) {
> 
>        # ....
> 
> 
> I copied that code to the corresponding 'elsif' for "comment" queues 
> (removing the "no corresponding ticket" error code). I imagine the 
> same could be done for an action queue.
> 
> 
> --- Eric
> 
> -- 
> Eric Goodman                  | "The opinions expressed by Eric do not
> Workstation Support Group     |  represent the opinions of anyone who
> UC Santa Cruz                 |  matters."
> ericg at cats.ucsc.edu           |   --- (modified from) "Cartoon Planet"
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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I have images of Marc in well worn combat fatigues, covered in mud, 
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Just let me at it!"  Eichin standing calmly by with something 
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				-xiphmont on opensource peer review





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