[rt-users] Permissions

[Jesse]

If your queue name has a space in it and you didn't properly quote 
the queue name in /etc/aliases, it will manifest like that.

On Thu, May 11, 2000 at 04:32:51PM -0700, Eric Goodman wrote:
> >I'm trying to create a new ticket via email and keep getting this error.  I
> >get the same message on both queues.
> >
> >There has been an error:
> >There has been an error with your request:
> >You don't have permission to create requests in this queue
> 
> 
> You can only create requests via a "correspond" queue. If this is an 
> action queue that is being mailed to, that might be the problem.
> 
> In /etc/aliases:
> 
>    myqueue: "| /usr/local/rt/bin/rt-mailgate myqueue <type>"
> 
> <type> must be "correspond" (not "action" or "comment") for creation 
> to work, even if it's turned on in the queue. At least this is how it 
> appears to me.
> 
> The ticket creation code is in 
> /usr/local/rt/lib/rt/ui/mail/manipulate.pm in the first subroutine in 
> this block:
> 
>    elsif ($in_action eq 'correspond') {
>      if (!$serial_num) {
> 
>        # ....
> 
> 
> I copied that code to the corresponding 'elsif' for "comment" queues 
> (removing the "no corresponding ticket" error code). I imagine the 
> same could be done for an action queue.
> 
> 
> --- Eric
> 
> -- 
> Eric Goodman                  | "The opinions expressed by Eric do not
> Workstation Support Group     |  represent the opinions of anyone who
> UC Santa Cruz                 |  matters."
> ericg at cats.ucsc.edu           |   --- (modified from) "Cartoon Planet"
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review