[rt-users] Permissions

[Brad Jannenga]

fixed.

did everyone know that UNIX is case sensitive?

ya...i know.

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse
Sent: Thursday, May 11, 2000 4:51 PM
To: Eric Goodman
Cc: rt-users at fsck.com
Subject: Re: [rt-users] Permissions


If your queue name has a space in it and you didn't properly quote
the queue name in /etc/aliases, it will manifest like that.

On Thu, May 11, 2000 at 04:32:51PM -0700, Eric Goodman wrote:
> >I'm trying to create a new ticket via email and keep getting this error.
I
> >get the same message on both queues.
> >
> >There has been an error:
> >There has been an error with your request:
> >You don't have permission to create requests in this queue
>
>
> You can only create requests via a "correspond" queue. If this is an
> action queue that is being mailed to, that might be the problem.
>
> In /etc/aliases:
>
>    myqueue: "| /usr/local/rt/bin/rt-mailgate myqueue <type>"
>
> <type> must be "correspond" (not "action" or "comment") for creation
> to work, even if it's turned on in the queue. At least this is how it
> appears to me.
>
> The ticket creation code is in
> /usr/local/rt/lib/rt/ui/mail/manipulate.pm in the first subroutine in
> this block:
>
>    elsif ($in_action eq 'correspond') {
>      if (!$serial_num) {
>
>        # ....
>
>
> I copied that code to the corresponding 'elsif' for "comment" queues
> (removing the "no corresponding ticket" error code). I imagine the
> same could be done for an action queue.
>
>
> --- Eric
>
> --
> Eric Goodman                  | "The opinions expressed by Eric do not
> Workstation Support Group     |  represent the opinions of anyone who
> UC Santa Cruz                 |  matters."
> ericg at cats.ucsc.edu           |   --- (modified from) "Cartoon Planet"
>
>
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>

--
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
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				-xiphmont on opensource peer review


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