[rt-users] mail GW failing for hotmail users but working from others!

[Fabrice Laborie]

Hi Guys !

I am running Request Tracker 1.0.2 on a Linux 2.2.14-5.0 with Perl 5.0
patchlevel 5 subversion 3 .

our mail server is running on a separate machine ( Isocor Nplex 4.0 on
NT4)
I configured Fetchmail to collect the mail from the accounts
rt-queunames*
I configured sendmail with m4 and killed it -HUP to send all mail to the
hub

now, here is the problem

* if I create a request, cc someone inside our domain it works without
any problem
with different mailers . the CC'ed person can reply to the problem from
his mailed, and
his answer is appened to the queue.

* if I CC someone outside the domain , ( first it didn't work at all
until I configured sendmail), it works
to a certain extend:
I tried to cc different persons.
someone @attglobal.net and myself fab_lab at hotmail.com
- the @attglobal.net person replied with 

Return-Path                          <onganb at attglobal.net> 
               Message-ID            <391FB8C4.E7C034E4 at attglobal.net> 
                     Date            Mon, 15 May 2000 11:43:48 +0300 
                    From             Burak Ongan <onganb at attglobal.net> 
                 Reply-To            onganb at attglobal.net 
                  X-Mailer           Mozilla 4.72 [en] (Win98; I) 
         X-Accept-Language           tr 
             MIME-Version            1.0 
                      To             Fabrice Laborie via RT
<rt-testq1 at sbm.net.sa> 
                   Subject           Re: [sbm #80] (testq1) test mail gw
outside sbm.net.sa 
                References          
<200005150652.JAA14447 at titan.sbm.net.sa> 
              Content-Type           text/plain; charset=us-ascii 
    Content-Transfer-Encoding        7bit

   testing RT

and this was appened to the RT # 80 !

- when I replied, a new Request was created !!!

here is what I have in RT for request 81 :
Serial Number	81 
Subject   	Re: [sbm #80] (testq1) test mail gw outside sbm.net.sa 
Area		none 
Queue           testq1 
Requestors      fab_lab at hotmail.com 
......
......
Transaction History    Mon, May 15 2000 13:13:44 
                      
                       Request created by fab_lab at hotmail.com 
                                                                                                             



       Return-Path	<fab_lab at hotmail.com> 
       Message-ID	<20000515100942.33719.qmail at hotmail.com> 
    X-Originating-IP	[212.26.19.153] 
            From        "Fab Lab" <fab_lab at hotmail.com> 
              To	rt-testq1 at sbm.net.sa 
           Subject	Re: [sbm #80] (testq1) test mail gw outside
sbm.net.sa 
             Date	Mon, 15 May 2000 10:09:42 GMT 
      Mime-Version	1.0 
      Content-Type	text/plain; format=flowed


   this is a last test ! in for RT #80



   >From: Fabrice Laborie via RT <rt-testq1 at sbm.net.sa>
   >Reply-To: Fabrice Laborie via RT <rt-testq1 at sbm.net.sa>
   >CC: fab_lab at hotmail.com
   >Subject: [sbm   #80] (testq1) test mail gw outside sbm.net.sa
   >Date: Mon, 15 May 2000 13:04:24 +0300
   >Received: from [212.46.32.43] by hotmail.com (3.2) with ESMTP id 
   >MHotMailBAE915B800AAD82197CDD42E202B0A050; Mon May 15 03:00:30 2000
   >Received: from titan.sbm.net.sa (212.46.32.47) by saturn.sbm.net.sa
(NPlex 
   >4.0.068)        id 39142D430000AD8E for fab_lab at hotmail.com; Mon, 15
May 
   >2000 12:49:32 +0300
   >Received: (from root at localhost)by titan.sbm.net.sa (8.9.3/8.9.3) id 
   >NAA14608;Mon, 15 May 2000 13:04:24 +0300
   >From root at saturn.sbm.net.sa Mon May 15 03:05:19 2000
   >Message-Id: <200005151004.NAA14608 at titan.sbm.net.sa>
   >X-Request-ID: 80
   >X-RT-Loop-Prevention: sbm
   >X-Sender: isp-srvr2
   >X-Managed-By: Request Tracker 1.0.2
(http://www.fsck.com/projects/rt)
   >Precedence: bulk
   >
   >Request number 80 was commented on by 'isp-srvr2' (Fabrice Laborie).


Can someone explain to me what is happening ?

I notice that in the mail I recived in HotMail, the Header contains the
X-Request-ID: 80,

but neither in attglobal nor in Hotmail, this X-Request is returned
back.
however in attglobal the header 
References           <200005150652.JAA14447 at titan.sbm.net.sa> 
is returned ...


I thought that the only thing looked-up by the mailgw was the subject ?

I have to be honest and admit that I did not fully understand the
different
entries I should put in the the .fetchmailrc ...
I used only the usr/local/rt/bin/rt-mailgate testq1 correspond
because I am not sure what the others "actions" means ...
( where can I find more info than on the README ? )
is this related ? I don't think so because the functionnality works
locally, and for some mails


any idea someone ?

thanks a million !

Fabrice Laborie