[rt-users] Resolve requests via e-mail

Tobias Brox tobiasb at tobiasb.funcom.com
Fri May 26 13:45:30 EDT 2000

> Maybe I wasn't looking hard enough, but I couldn't
> find anything in the documentation about how to
> resolve requests via e-mail.




in the message body should work
...probably there will be problems with authentication, try this:

%RT USER username
%RT PASS password

This can (almost :) safely be placed into the correspondance, it will be
removed before it gets sent.  Alternatively, send to a special action

> One of my co-workers
> hates having to go to the web interface

Just like me.

"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell

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