[rt-users] Resolve requests via e-mail

[Tobias Brox]

> Maybe I wasn't looking hard enough, but I couldn't
> find anything in the documentation about how to
> resolve requests via e-mail.

%RT RESOLVE

or

%RT RESOLVE 1233

in the message body should work
...probably there will be problems with authentication, try this:

%RT USER username
%RT PASS password

This can (almost :) safely be placed into the correspondance, it will be
removed before it gets sent.  Alternatively, send to a special action
address.

> One of my co-workers
> hates having to go to the web interface

Just like me.

-- 
"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell