[rt-users] permission to create requests

Kazu Kimura kimura at ctc.ad.jp
Tue Nov 7 20:08:41 EST 2000

As far as I investigated, you would try following.

(1)Creating a new ticket
mail to correspond at your.domain.com
Subject: new item
Content: No RT command.  Only comment.
(2)Adding a comment
mail to comment at your.doain.com
Subject: [your_queue_name #n]     n will be the queue number.
Content: your comment
(3)Some action to ticket
mail to action at your.domain.com
Subject: [your_queue_name #n]
Content: %rt user your_user_id
         %rt pass your_password
         %rt command

I have not yet done all the test.  %rt set due  command still fails to
understand the date.


On Tue, 7 Nov 2000 10:17:13 -0800 (PST)
Valerio Romano <vlove at mail1.xoom.com> wrote:

> I can create request with the web interface.  I can follow up on them and
> add to the requests via email.
> But I cannot create requests via email.
> Although the user sending the mail is specified as being able to create
> requests in that queue I always get the same error:
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue
> Your message is reproduced below:
> opstest
> Any suggestions would be great.
> Over and out,
> Valerio Romano
> grasshopper & unix fan
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