[rt-users] Non-Queue Member Access etc.

[Valerio Romano]

Thanks many all.

Worked like a charm!

I had even read through that a week ago my first time around and now had
forgotten about it.

Valerio Romano
grasshopper

On Wed, 8 Nov 2000, Adam Maurice wrote:

> Hey.
> 
> Ive setup RT to the best of my knowledge correctly, yet I am having trouble 
> creating tickets from users outside the members list.
> 
> When I send in a request, I get:
> 
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue. Either you're 
> not a queue member or non-members aren't allowed to create requests in this 
> queue.
> 
> 
> 
> I have triple checked, and then triple checked again that the tickbox in 
> the queue admin window says:Allow non-members to create requests
> -- IT IS TICKED !!
> 
> Mysqldump shows:
> 
> CREATE TABLE queues (
>    queue_id char(40) DEFAULT '' NOT NULL,
>    mail_alias char(40),
>    comment_alias char(40),
>    m_owner_trans int(11),
>    m_members_trans int(11),
>    m_user_trans int(11),
>    m_user_create int(11),
>    m_members_corresp int(11),
>    m_members_comment int(11),
>    m_user_resolve int(11),
>    allow_user_create int(11),
>    default_prio int(11),
>    default_final_prio int(11),
>    default_due_in int(11),
>    PRIMARY KEY (queue_id)
> );
> 
> #
> # Dumping data for table 'queues'
> #
> 
> INSERT INTO queues VALUES 
> ('LiveNet','support at live-networks.net',NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);
> 
> #
> 
> It all looks fine to me, but it just aint working..
> 
> I'd be interested to hear any comments as I need to set this thing up and 
> get it working asap.
> 
> Thanks very much in advance,
> 
> 
> Yours sincerely,
> 
> 
> -Adam Maurice
> 
> 
> --
> Adam Maurice,           E-mail: adam at live-networks.co.uk
> Executive Technical Director,   Tel: +44  (0)20 8208 2425
> Live-Networks                   Fax: +44 (0)20 8450 7744
> Millenium Business Centre, Staples Corner, London NW2 6DW
> 
> 
>