[rt-users] Non-Queue Member Access etc.

Adam Maurice adam at live-networks.net
Wed Nov 8 18:01:27 EST 2000


Hey.

Ive setup RT to the best of my knowledge correctly, yet I am having trouble 
creating tickets from users outside the members list.

When I send in a request, I get:

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue. Either you're 
not a queue member or non-members aren't allowed to create requests in this 
queue.



I have triple checked, and then triple checked again that the tickbox in 
the queue admin window says:Allow non-members to create requests
-- IT IS TICKED !!

Mysqldump shows:

CREATE TABLE queues (
   queue_id char(40) DEFAULT '' NOT NULL,
   mail_alias char(40),
   comment_alias char(40),
   m_owner_trans int(11),
   m_members_trans int(11),
   m_user_trans int(11),
   m_user_create int(11),
   m_members_corresp int(11),
   m_members_comment int(11),
   m_user_resolve int(11),
   allow_user_create int(11),
   default_prio int(11),
   default_final_prio int(11),
   default_due_in int(11),
   PRIMARY KEY (queue_id)
);

#
# Dumping data for table 'queues'
#

INSERT INTO queues VALUES 
('LiveNet','support at live-networks.net',NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);

#

It all looks fine to me, but it just aint working..

I'd be interested to hear any comments as I need to set this thing up and 
get it working asap.

Thanks very much in advance,


Yours sincerely,


-Adam Maurice


--
Adam Maurice,           E-mail: adam at live-networks.co.uk
Executive Technical Director,   Tel: +44  (0)20 8208 2425
Live-Networks                   Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW


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