[rt-users] Questions on RT

[Tapio Lehtonen]

kimura at ctc.ad.jp wrote:
> 
> Hello,
> 
> Just a few questions concerning RT.
> 
> (1)As for the transaction display on Web interface, transactions are
> displayed from up to down.  Is it possible to change the order?  In
> other words, Can we observe the latest transaction on the top?
> 

Yes, fiddle with the queue filters at the bottom of the page and when
you get them the way you like, bookmark that. Or copy the resulting URL
to some webpage. 

Example: 
http://your-webrt-server/cgi-bin/webrt.cgi?q_sort=number&q_reverse=1&

> (2)Is it possible to calculate the MTTR of the tickets of the month?
>

Probably, with a suitable SQL code. If you have someone cabable of doing
SQL queries, he/she might be able to write this for you. 
 
> (3)Does anybody have ISO 9000 certification with RT?
> 

I doubt it. Or do you mean "is there a company X that uses RT and has
ISO 9000 for the process that uses RT?" That there might be. 

> Regards,
> - - - - - - - - - - - - - - - - - - -
> Kazu Kimura <kimura at ctc.ad.jp>
> IP Network Engineering, CTC
> Phone +81-52-740-8101
> Fax   +81-52-740-8935
> - - - - - - - - - - - - - - - - - - - -
> 
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-- 
 "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam
Simpson
=================================================================== 
Tapio Lehtonen                     tel: +358 9 4131 2206
Tellabs Oy                         fax: +358 9 4131 2030
Sinimäentie 6                      email: tapio at Tellabs.fi 
FIN-02630 ESPOO                    URL  http://www.Tellabs.com/
Finland                            Senior Systems Specialist
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