[rt-users] Questions on RT

[Kazu Kimura]

On Wed, 15 Nov 2000 12:53:47 +0200
Tapio Lehtonen <tapio.lehtonen at tellabs.com> wrote:
> 
> 
> kimura at ctc.ad.jp wrote:
> > 
> > Hello,
> > 
> > Just a few questions concerning RT.
> > 
> > (1)As for the transaction display on Web interface, transactions are
> > displayed from up to down.  Is it possible to change the order?  In
> > other words, Can we observe the latest transaction on the top?
> > 
> 
> Yes, fiddle with the queue filters at the bottom of the page and when
> you get them the way you like, bookmark that. Or copy the resulting URL
> to some webpage. 
> 
> Example: 
> http://your-webrt-server/cgi-bin/webrt.cgi?q_sort=number&q_reverse=1&
Tapio,
This will reverse the order of ticket list.  What I want is to reverse the order of transactions of each ticket when I see web interface.
> 
> > (2)Is it possible to calculate the MTTR of the tickets of the month?
> >
> 
> Probably, with a suitable SQL code. If you have someone cabable of doing
> SQL queries, he/she might be able to write this for you. 
You may be right.
>  
> > (3)Does anybody have ISO 9000 certification with RT?
> > 
> 
> I doubt it. Or do you mean "is there a company X that uses RT and has
> ISO 9000 for the process that uses RT?" That there might be. 
Yeah, your description will be more appropriate.


Regards,
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 Kazu Kimura <kimura at ctc.ad.jp>
 IP Network Engineering, CTC
 Phone +81-52-740-8101
 Fax   +81-52-740-8935
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