On Wed, Nov 15, 2000 at 08:09:26PM -0500, Jesse wrote: > Things like this will be addressed in RT2...though for 2.0, the answer > will be a web-based user interface for requestors, rather than an > enhanced mail mode. > Speaking of 2.0, is there an idea of a timetable for a feature-complete version of 2.0 to be released, whether a beta or whatever?