[rt-users] Questions on RT

[Kazu Kimura]

Hello,

I am a beginner of RT system.

I have some questions on the use of this;

(1)How do we configure "queue member"?

(2)In the past experience with ARS of Remedy, I suppose it is convenient if RT has customer profile. Is it available now or is it supposed to be add in new version?

(3)In the current release, there is no concept "customer" such as in Queue filters.  Is there any plan to include in new version?

TIA
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Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
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