[rt-users] Questions on RT

[Jesse]

On Wed, Oct 11, 2000 at 03:44:04PM +0900, Kazu Kimura wrote:
> Hello,
> 
> I am a beginner of RT system.
> 
> I have some questions on the use of this;
> 
> (1)How do we configure "queue member"?
>
In the RT administrators, grant someone 'manipulate' permissions
for a given queue.

> (2)In the past experience with ARS of Remedy, I suppose it is convenient if RT has customer profile. Is it available now or is it supposed to be add in new version?
> 
RT2 keeps track of much more information about a requestor.

> (3)In the current release, there is no concept "customer" such as in Queue filters.  Is there any plan to include in new version?
> 
Right now, you want the "Requestor" field. it does a string match on the 
customer email address.


> TIA
> - - - - - - - - - - - - - - - - - - - 
> Kazu Kimura <kimura at ctc.ad.jp>
> IP Network tech. dep. CTC
> Phone +81-52-740-8101
> Fax   +81-52-740-8935
> - - - - - - - - - - - - - - - - - - - -
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbets