[rt-users] web interface kicks me out repeatedly

Michael A Vezza mav at techsquare.com
Fri Oct 13 07:12:45 EDT 2000

hmmm.  we have the same problem. happened a few months ago, but
everyone just uses the command line interface.  password length
doesn't seem to be the problem.

the first time you log in, you get a cookie set:

  www.mydomain.org  FALSE   /rt/webrt.cgi   FALSE   986986817       RT_USERNAME     user

any action after that sets a cookie with null USERNAME and PASSWORD
fields (deleting the cookie) and WebRT bounces you out and says you
are not logged in.

anyway, i havn't bothered to take it any farther because, as i said,
everyone uses the command line interface.


   Date: Fri, 13 Oct 2000 11:30:51 +0100
   From: Feargal Reilly <feargal at thecia.ie>
   X-BeenThere: rt-users at lists.fsck.com
   X-Mailman-Version: 2.0beta5
   List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>

   And your password should be 10 characters min.
   Don't know if this will affect it.
   Are you running a 'nix version of Netscape? One or two people in my office had 
   that problem too, but it cleared up again... could be what Jesse mentioned.

   > There are a couple of things that can cause that:
   >         1. Having your web traffic originate from multiple IPs.
   >                 Fix: take out a line of code in auth.pm. Ping me if you want it
   >         2. Having a browser that swallows cookies.
   >                 Fix: Turn on "notify me of all cookies" and make sure things look ok
   >                 or make sure that RT is set to "send cookies to all scripts" aka the IE bug.
   >          If neither of those are it, we should do some off-list debugging.
   > On Thu, Oct 12, 2000 at 08:00:39PM -0600, Jill Lundquist wrote:
   > > 
   > > I've got a problem I've seen mentioned in the FAQ and in the rt-users
   > > archive, but I'm having trouble.  I can log in via the web interface,
   > > but when I try to do anything (namely create a request in the queue), 
   > > I'm kicked back out to the login screen with 'You are not logged in'
   > > at the top.  
   > > 
   > > I've done these things:
   > > 
   > >     Gone into the database and confirmed that I'm using the correct
   > >     username and password.  My only concern from doing this is that 
   > >     the database shows root's password as the default, when I distinctly
   > >     remember setting it to the same thing as my password.  But I was tired.
   > > 
   > >     Confirmed that cookies are on in my browser (Netscape Communicator 4.75)
   > > 
   > >     Confirmed that I'm not using MSIE, so it can't be that bug.  :-)
   > > 
   > > The password is 8 characters -- is that too short?  How can I change my
   > > password if I can't get into the web interface?
   > > 
   > > We are using nonroutable addresses behind a NAT server/firewall, but there
   > > should be no proxies between the machine I'm running the browser on
   > > and the machine I'm running RT on.
   > > 
   > > Any ideas for how to debug this would be much appreciated.
   > > 
   > > Jill Lundquist		                     jill at chezns.org
   > >   O, wonder!  How many goodly creatures are there here!
   > >   How beauteous mankind is! O brave new world, that has such people in't! 
   > > 
   > > _______________________________________________
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   > > rt-users at lists.fsck.com
   > > http://lists.fsck.com/mailman/listinfo/rt-users
   > > 
   > -- 
   > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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