[rt-users] Question on mail interface

[Kazu Kimura]

Hello,

I have a problem using mail interface to manipulate a ticket.

When I send a mail to clientrequest at red.stf.ctc.ad.jp with %rt open 4 in the contents, it will responds as follows.

////////////////////////////////////////////////////////////////////////
message 1

Subject: [CTCN #] (_rt_system) RT Error: test
Reply-To: Kazu Kimura  via RT <rt at red.stf.ctc.ad.jp>
From: Kazu Kimura  via RT <rt at red.stf.ctc.ad.jp>
To: kimura at ctc.ad.jp

There has been an error:
There has been an error with your request:


Your message is reproduced below:


mailgate test
- - - - - - - - - - - - - - - - - - - 
Kazu Kimura <kimura at ctc.ad.jp>
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
- - - - - - - - - - - - - - - - - - - -


--- Headers Follow ---

>From kimura at ctc.ad.jp  Mon Oct 23 11:02:07 2000
Return-Path: <kimura at ctc.ad.jp>
Received: from stf1.ctc.ad.jp (stf1.ctc.ad.jp [210.158.0.8])
	by red.stf.ctc.ad.jp (8.9.3/3.7W) with ESMTP id LAA41025
	for <clientrequest at red.stf.ctc.ad.jp>; Mon, 23 Oct 2000 11:02:07 +0900 (JST)

///////////////////////////////////////////////////////////////////////
message 2

Subject: [CTCN #0] (_rt_system) RT Actions Complete
Reply-To: Kazu Kimura  via RT <rt at red.stf.ctc.ad.jp>
From: Kazu Kimura  via RT <rt at red.stf.ctc.ad.jp>
To: kimura at ctc.ad.jp

Thank you for taking some action:

> %rt open 4
RT: You don't have permission to modify request #4 



-------------------------------------------- Managed by Request Tracker


So, two messages are created and it will reject my request.  I have an
ID in RT and admin privilege.

Is there any suggestion on what is wrong?

Regards,
Kazu