[rt-users] Email on ticket creation
horne at std.teradyne.com
Tue Oct 24 12:59:31 EDT 2000
I think I'm in the same boat as Ben.. here's another perspective:
I'd like to be able to assign tasks to the folks in my group. Currently,
this happens on a synchronous basis -- every hour or so I check the list of
tasks that are not assigned and I go through and assign them. I don't have
notify of every transaction because I don't need that much e-mail (if I
want the status on something, I'll look it up, thank you very much); I
would, however, like to know when a brand new, unassigned request gets
entered into the queue so that I can assign it quickly.
I've tried creating a NULL user in the database, but that seems to have no
Ben Carter wrote:
> Doesn't that also send out an email to the requestor every time someone
> updates the call?
> ----- Original Message -----
> From: "Paul Lussier" <pll at mclinux.com>
> To: "Ben Carter" <ben at aoncue.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Tuesday, October 24, 2000 5:25 PM
> Subject: Re: [rt-users] Email on ticket creation
> > In a message dated: Tue, 24 Oct 2000 17:17:45 BST
> > "Ben Carter" said:
> > >Well I have tried every single option - the person (a non-queue member)
> > >created the ticket gets a reply, but the call is allocated to "nobody"
> > >no queue members get notified that there is a new ticket.
> > >
> > >Any ideas?
> > Do you have "Send email notification of each transaction" selected within
> > queue properties?
> > --
> > Seeya,
> > Paul
> > ----
> > I'm in shape, my shape just happens to be pear!
> > If you're not having fun, you're not doing it right!
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