[rt-users] Email on ticket creation

[Ben Carter]

Ah !!

Hmm, this does exactly what it says. (I did try that honest!!)

Is there anyway to make it email out to queue-members when a new call is
created (and allocated to nobody) and then stop emailing ALL queue members
when it has been assigned to someone.

Ben.

----- Original Message -----
From: "Paul Lussier" <pll at mclinux.com>
To: "Ben Carter" <ben at aoncue.net>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, October 24, 2000 6:02 PM
Subject: Re: [rt-users] Email on ticket creation


> In a message dated: Tue, 24 Oct 2000 17:35:54 BST
> "Ben Carter" said:
>
> >Doesn't that also send out an email to the requestor every time someone
> >updates the call?
>
> No, it just notifies Queue Members of every transaction.  There are 3
> categories in the admin interface under "Modify Queue":
>
> Notification
>
> Owner
>
>    Send email notification of each transaction
>
> This one only notifies the *owner* of each transaction.  If an incoming
e-mail
> creates a new request, by default, the owner is 'nobody' and no e-mail get
> sent to an "owner" until one is assigned.  The default owner can be
changed
> by setting a 'default' tag in the RT code at the proper place.
>
>
>
> Queue members
>
> This  category of people to notify consists of the list of people on the
right
> hand side of the interface for whom you've created "RT" accounts for.
>
>    Send email notification of each transaction
>
> This option will send notification on every transaction which occurs.
>
>    Send copies of all correspondence
>
> This will send only copies of correspondance, not notification of when the
> status/owner has changed, etc. Just comments between the Requestor and
Owner.
>
>    Send copies of all comments
>
> This sends just comments, not all correspondance.
>
>
> Requestors
>
> The Requestors are those who originate a request.
>
> (requestors will always be sent copies of all correspondence.)
>
>    Send email notifications of each transaction (except comment)
>
> This option will notify the requestor when anything changes wrt the
request,
> but not send "comments" added to the request.
>
>    Send an autoreply on request creation
>
> This option sends the requestor an autoreply back to them letting them
know
> that their request has been received and assigned a tracking number.
>
> Hope this helps.
> --
> Seeya,
> Paul
> ----
>    I'm in shape, my shape just happens to be pear!
>
> If you're not having fun, you're not doing it right!
>
>
>