[rt-users] User login required to send a request?

Jan Okrouhly okrouhly at civ.zcu.cz
Wed Sep 13 11:06:23 EDT 2000

On Wed, 13 Sep 2000 Jens.Mattfeld at atmel-wm.com wrote:

> Hi,
> I want to use rt for all my users as a kind of hotline system. So I do not
> want to create a user account for all the users. I just want to have a form
> that must be filled out, but no user authentication.
> Is this possible with rt?

Another possible way is to create an 'anonymous' user account (two
possibilities will be described bellow) and use pure HTML form like this
<form action="http://your.rt.url/your_rt_cgi" method="post">

This page is done for submitting requests into .... blah blah blah...
<P>Please fill all forms and pres the button with label
<I>Create request</I>.<P>
<TR><TD align="right"><B>Your e-mail:</B></TD><TD COLSPAN=5><input
name="requestors" size="30"></TD></TR>

<TR><TD align="right"><B>Your request topic/Subject:</B></TD><TD
COLSPAN=5><input name="subject" size="50"></TD></TR>

<TR><TD valign="top" align="right"><B>Details of your request:</B></TD><TD
<font size="+0">
<textarea rows=15 cols=78 name="content">


<input type="submit" value="Create request">
<input type="hidden" name="queue_id" value="operator">
<input type="hidden" name="alias" value="">
<input type="hidden" name="do_req_create" value="true">
<input type="hidden" name="requestors" value="">
<input type="hidden" name="status" value="open">


Now the posibilities:

 1) Create a user with a password and access RT by url encoded
    authentication info (an example could be
    - beware of anonymous access to webrt-admin - anybody could change
    passport and e-mail (it should be empty)

 2) Create same user as above but make a different .cgi (could be a
    hardlink to suid_wrapper such as the others are) and edit rtmux.pl
    to operate as well as for webrt.cgi with added extra line(s) setting
    authentization to "external" and $ENV{REMOTE_USER} to given anonymous 

I'm sure there are also different clear ways to do it, but this could be
easy too.
> Thanks, Jens
> Jens Mattfeld
> IT-Operations
> ATMEL Germany GmbH
> Theresienstr. 2
> 74072 Heilbronn
> Tel. +49 (0)7131 672613
> Fax +49 (0)7131 672210
> email: jens.mattfeld at atmel-wm.com
> web:   www.atmel-wm.com
> _______________________________________________
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

Jan Okrouhly
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