[rt-users] Configuration problems with rt 1.0.4
pdh at bit.net.au
Sun Sep 17 08:55:37 EDT 2000
Martin Schapendonk wrote:
> Do queue members always have to change the reply-address to force a
> comment instead of correspondation? Or can I add Reply-To-headers is
> some way to get the desired behaviour?
What I did to get around this:
* create an alias "help-comment" that calls mailgate with a "comment" arg
* create an alias "help" that calls mailgate with a "correspond"
* set the queue alias in RT Admin to "help-comment"
People send requests to "help", it goes through RT and comes out
from "help-comment", so replies are treated as comments. If one
of the queue members wants to reply instead of comment, they just
delete the "-comment" from the address before hitting "send".
I couldn't think of any easier way to be able do both "comment"
and "correspond" via email.
Phil Homewood pdh at asiaonline.net
Senior Technician +61 7 3620 1930
Asia Online (Brisbane) http://www.asiaonline.net/
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