[rt-users] Not getting email upon resolve

[cjones at qwestip.net]

Ahhhh good idea! :-)


On Sat, 31 Mar 2001 bill at daze.net wrote:

> > by sending them a reply before resolving it, but wouldn't it be nice if
> > you could click resolve and it would send them a generic "Your ticket
> > #6969 has been resolved...", or even have the option to type in a resolve
> > message that will get sent to them, such as "reset your password." etc.
>
> Select "Reply", type in your message and set status to resolved while
> replying.  Thats how we do it.
>
>
>
>