[rt-users] Correspondence in 1.3.6x

[Jesse]

What precise 1.3.6x release were you running? 
This was (i hope) fixed in 1.3.66

       -j


On Mon, Apr 02, 2001 at 11:13:26AM +0200, Ulrich Kiermayr wrote:
> Hello List!
> 
> I have a question to rt 1.3.6x
> 
> If someone sends an eMail to rt a Ticket gets created. Then if I try to
> reply from within RT, the system says 'correspondence sent', but no eMail
> is sent out.
> 
> Only if I set up a script with 'OnCorrespondence' ..... The user gets the
> message via eMail; But then, if the user replies to that answer, he also
> gets back the eMail he sent as correspondence notification, which ist
> quite confusing for many users.
> 
> Is there a way that the Requestor gets a mail, the Ticket-Owner sends via
> 'Reply' without also getting back his own mail?
> 
> 
> Thx for any help
> LL&P uk
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