[rt-users] Correspondence in 1.3.6x

[Ulrich Kiermayr]

Hello List!

I have a question to rt 1.3.6x

If someone sends an eMail to rt a Ticket gets created. Then if I try to
reply from within RT, the system says 'correspondence sent', but no eMail
is sent out.

Only if I set up a script with 'OnCorrespondence' ..... The user gets the
message via eMail; But then, if the user replies to that answer, he also
gets back the eMail he sent as correspondence notification, which ist
quite confusing for many users.

Is there a way that the Requestor gets a mail, the Ticket-Owner sends via
'Reply' without also getting back his own mail?


Thx for any help
LL&P uk
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Ulrich Kiermayr            Zentraler Informatikdienst der Universitaet Wien
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