[rt-users] setting up as web front end for end users

[Jesse]

Grant the pseudogroup 'Everyone' the right to 'create tickets' and 'see queue'
in the queues
you want them to have that right in.


On Wed, Apr 25, 2001 at 05:10:23PM +0200, Andreas Leitner wrote:
> Hi,
> 
> I just installed RT 1.3.70. Everything is configured except for the
> mail stuff. I would like to set it up for end users (the clients) to
> issue tickets via the web interface.
> 
> A client has a problem and got a support URL from us. He enters the
> url in his favorite browser (enters a username/passwrd maybe) and gets
> to an easy to use bullet proof web site where he can describe his
> problem and hit "submit".
> 
> But the problem I currently have is that for any new user I create
> there are no queues available to post to (the drop down box is empty).
> Root can select the queue "general" though. I granted Everyone the
> right to create tickets for general, but it still seems not to work. 
> 
> does anybody know what i am doing wrong?
> 
> 
> tia,
> Andreas
> 
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> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.