[rt-users] Problem with auto-creating tickets via Email, solved

[Edward Christians]

I managed to resolve my problems creating tickets via Email.
Hermann Wecke sent me instructions, which I'll include below,
but in summary:

1. Queues created using the admin-webrt.cgi would not create tickets
   sent via Email (even with "allow non-members to create tickets").

2. Queues created with the CLI interface (rtadmin queue -create testq)
   do seem to work properly.  This seems to be the opposite of the
   Email Hermann sent, but removing-and-recreating with the CLI did
   work.

Thanks Hermann, and everyone else with their helpful suggestions.
I'm running 1.0.4 and have been too busy resolving tickets to
upgrade.  :)

-Ed


| Date: Tue, 17 Apr 2001 08:34:25 -0400 (EDT)
| From: Hermann Wecke <hermann at rodeios.com>
| Sender: <hermann at cele.pair.com>
| To: Edward Christians <edc at legerity.com>
| cc: <rt-users at lists.fsck.com>
| Subject: Re: [rt-users] Weird problem with queue
| 
| Problem solved.
| 
| The "abuse" queue was the first one after I compiled the source. Following
| the instructions, I created the queue using the CLI:
| ./rtadmin queue -create abuse
| 
| The second queue (security) was created using the admin-webrt.cgi.
| 
| So, what I did: using the same admin-webrt, I deleted the queue abuse and
| recreated right after that. Always using the admin-webrt.
| 
| I suggest you, Edward, to do the same: delete your queue - probabily
| created via CLI interface - and recreate it using admin-webrt.
|  
| Hermann

--
Edward.Christians at legerity.com   | "If at first you don't succeed, 
IT/Systems & Network Manager     |  skydiving is not for you."
Legerity, Inc., Austin TX        |  
V: (512) 228-5625  F: 228-5506   |              -Unknown