[rt-users] Closed Tickets

[Terence]

> > Is there a way to have RT re-open a ticket if the requester or anyone
> > else sends an email to that ticket?
> 
> It does that by default, in RT1 and RT2 (though for v2, you need to grant
> "ModifyTicket" to the requestor group).

...excellent FAQ, and answers my problem, I want tickets to stay closed...

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+