[rt-users] Perplexed about permissions/mail loops...

[Jesse]

RT shouldn't be looping with itself. It just should not happen. 
I'm way too tired to cope right now but will try to have a look tomorrow.

There was a discussion between me and one of the good folks at west.nl about
which permissions do what around the first week of april or the last week 
of march that needs to get cleaned up and added to the docs.  Besides that,
you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs.  It contains some recommendations for default permissions.


On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote:
> 
> Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm
> getting used to everything...
> 
> We've had a couple of instances now where two of our queues got into big
> fights with each other and produced a few thousand tickets:
> 
> - service at toad.net sends mail to billing at toad.net
> - service didn't have permission to create a ticket in the billing queue
> - billing replies to service "Correspondence not recorded, permission denied"
> - billing didn't have permission to create a ticket in the service queue
> - service replies to billing "Correspondence not recorded, permission denied"
> 
> Only my queue addresses seem to have problems with this "permission
> denied" issue -- other random users can create a ticket no problem.
> 
> Frankly, this seems dumb to me on two levels -- one, RT should have built
> in loop detection so it won't clobber itself this way;  two, I have no
> idea now how to correctly set the permissions.  I'm making haphazard "feel
> good" changes assigning various groups more permissions, etc., but am not
> sure what I'm really doing.
> 
> Can anyone point me in the right direction to a) clear up this loop
> problem, b) better understand RT2 groups/users & permissions?
> 
> Thanks much,
> 
> Dave
> 
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> 
> 
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