[rt-users] Perplexed about permissions/mail loops...

[David C. Troy]

No -- this is just once instance clobbering itself, not two.  Although
I've had fun with two instances going at each other before, too.

I've read the docs about the permissions.  I think the situation may be
exacerbated because this was an RT1->RT2 import and I'm not at all clear
on what permissions were set in that process.

I'm going to try to slog through it again and see what specific questions
I come up with.  A general solution to the looping problem would be a good
idea nonetheless.

Thanks,
Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-544-6193 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net

On Mon, 6 Aug 2001, Jesse wrote:

> RT shouldn't be looping with itself. It just should not happen.
> I'm way too tired to cope right now but will try to have a look tomorrow.
>
> There was a discussion between me and one of the good folks at west.nl about
> which permissions do what around the first week of april or the last week
> of march that needs to get cleaned up and added to the docs.  Besides that,
> you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs.  It contains some recommendations for default permissions.
>
>
> On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote:
> >
> > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm
> > getting used to everything...
> >
> > We've had a couple of instances now where two of our queues got into big
> > fights with each other and produced a few thousand tickets:
> >
> > - service at toad.net sends mail to billing at toad.net
> > - service didn't have permission to create a ticket in the billing queue
> > - billing replies to service "Correspondence not recorded, permission denied"
> > - billing didn't have permission to create a ticket in the service queue
> > - service replies to billing "Correspondence not recorded, permission denied"
> >
> > Only my queue addresses seem to have problems with this "permission
> > denied" issue -- other random users can create a ticket no problem.
> >
> > Frankly, this seems dumb to me on two levels -- one, RT should have built
> > in loop detection so it won't clobber itself this way;  two, I have no
> > idea now how to correctly set the permissions.  I'm making haphazard "feel
> > good" changes assigning various groups more permissions, etc., but am not
> > sure what I'm really doing.
> >
> > Can anyone point me in the right direction to a) clear up this loop
> > problem, b) better understand RT2 groups/users & permissions?
> >
> > Thanks much,
> >
> > Dave
> >
> > =====================================================================
> > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > ToadNet - Want to go fast?                        410-544-1329 FAX
> > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> >
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> And I'm told we do share some common rituals. Our "flame war" is apparently
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>