[rt-users] Perplexed about permissions/mail loops...

[Steve Poirier]

Hello,

You just need to create a group, let's say called "Tech". You then set group
permissions. And add your staff to this group. They will all have the same
privileges.
__
Steve Poirier
Inet Technologies Inc.
http://www.inet-technologies.com


----- Original Message -----
From: "David C. Troy" <dave at toad.net>
To: "Jesse" <jesse at fsck.com>
Cc: <rt-users at lists.fsck.com>
Sent: August 6, 2001 10:12
Subject: Re: [rt-users] Perplexed about permissions/mail loops...


>
> OK -- here -- I find this unsettling:
>
>    To make sure that your staff can work with tickets, you should grant
>    them all the following additional rights:
>      "ShowTicket"
>       "ShowTicketComments"
>       "Watch"
>       "WatchAsAdminCc"
>       "OwnTicket"
>       "ModifyTicket"
>
> I'm supposed to go click on these things for EACH of my 20+ employees?  I
> don't need carpal tunnel this bad! :)
>
> Dave
>
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
>
> On Mon, 6 Aug 2001, David C. Troy wrote:
>
> >
> > No -- this is just once instance clobbering itself, not two.  Although
> > I've had fun with two instances going at each other before, too.
> >
> > I've read the docs about the permissions.  I think the situation may be
> > exacerbated because this was an RT1->RT2 import and I'm not at all clear
> > on what permissions were set in that process.
> >
> > I'm going to try to slog through it again and see what specific
questions
> > I come up with.  A general solution to the looping problem would be a
good
> > idea nonetheless.
> >
> > Thanks,
> > Dave
> >
> > =====================================================================
> > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > ToadNet - Want to go fast?                        410-544-1329 FAX
> > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> >
> > On Mon, 6 Aug 2001, Jesse wrote:
> >
> > > RT shouldn't be looping with itself. It just should not happen.
> > > I'm way too tired to cope right now but will try to have a look
tomorrow.
> > >
> > > There was a discussion between me and one of the good folks at west.nl
about
> > > which permissions do what around the first week of april or the last
week
> > > of march that needs to get cleaned up and added to the docs.  Besides
that,
> > > you might want to have a look at the install and config docs at
http://www.helgrim.com/rtdocs.  It contains some recommendations for default
permissions.
> > >
> > >
> > > On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote:
> > > >
> > > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm
> > > > getting used to everything...
> > > >
> > > > We've had a couple of instances now where two of our queues got into
big
> > > > fights with each other and produced a few thousand tickets:
> > > >
> > > > - service at toad.net sends mail to billing at toad.net
> > > > - service didn't have permission to create a ticket in the billing
queue
> > > > - billing replies to service "Correspondence not recorded,
permission denied"
> > > > - billing didn't have permission to create a ticket in the service
queue
> > > > - service replies to billing "Correspondence not recorded,
permission denied"
> > > >
> > > > Only my queue addresses seem to have problems with this "permission
> > > > denied" issue -- other random users can create a ticket no problem.
> > > >
> > > > Frankly, this seems dumb to me on two levels -- one, RT should have
built
> > > > in loop detection so it won't clobber itself this way;  two, I have
no
> > > > idea now how to correctly set the permissions.  I'm making haphazard
"feel
> > > > good" changes assigning various groups more permissions, etc., but
am not
> > > > sure what I'm really doing.
> > > >
> > > > Can anyone point me in the right direction to a) clear up this loop
> > > > problem, b) better understand RT2 groups/users & permissions?
> > > >
> > > > Thanks much,
> > > >
> > > > Dave
> > > >
> > > >
=====================================================================
> > > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > And I'm told we do share some common rituals. Our "flame war" is
apparently
> > > held in person in their land and called "project meeting".
> > > -Alan Cox [on "Suits"]
> > >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
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