[rt-users] Urgent problem

[Vivek Khera]

>>>>> "DCT" == David C Troy <dave at toad.net> writes:

DCT> What I'm talking about is clicking on Reply in the Web UI; right now,
DCT> despite the fact that "Update Type: Response to Requestors" is what's in
DCT> the "Update ticket" window, no response is sent to the requestors.

Right, but do you have the Scrip below enabled?  By default no mail is
sent no matter what you do unless there is a scrip enabled to send the
mail.

DCT> On Tue, 7 Aug 2001, Billy Gunn wrote:

>> I had the same issue.  Replies are not configured by default.  You need to
>> create a scrip to reply for each queue. The neccesary scrip might look like:
>> 
>> OnCorrespond NotifyRequestors with template